Hot FAQs
Q：How long will it take to receive my order?
A：Orders are shipped from China. Standard shipping takes 7-20 business days to most countries. Delivery time may be extended due to customs clearance or local logistics delays.
Q：Do I need to pay customs duties?
A：Import duties and taxes may apply depending on your local regulations. Buyers are responsible for these charges.
Shipping Method
Q：Which shipping methods do you offer?
A：We mainly use air-parcel shipping. Tracking numbers will be provided once your parcel is dispatched.
Tax & Duty
Q：Who is responsible for import taxes?
A：Import duties, VAT and related fees are borne by the buyer. We cannot cover customs charges for international orders.
Order Status Inquiry
Q：How can I track my order?
A：You will receive an email with the tracking number after shipment. You can track delivery status via the tracking link.
Return & Refund
Q：What is your return policy?
A：Items can be returned within 30 days upon delivery in unused condition. Please contact our support team before returning any goods.
Q：Can I return items back to China?
A：Returning goods to China incurs extremely high shipping costs. We recommend local return solutions. Please get in touch with customer service for detailed instructions.
Other Questions
Q：Are your products compatible with third‑party accessories?
A：Our products follow standard industry interfaces. Compatibility with other‑brand gear varies by model, please check product specifications.
Q：Where are your products shipped from?
A：Most orders ship directly from our factory in China.